Please refer to our measurement guide.

Oops! Made a mistake on your order? No worries! Just leave your comment by email or contact box on the website. We can usually fix it or cancel it for free of charge quickly if you let us know within 48 hours. Beyond that, there might be a small fee if we've already started making your order.

Yes. There will be an "Add order note" text box near the bottom of the cart page. Use the Order Notes to specify alternate locations for zippers and ties, or to include special delivery instructions.

Rulaer cushions are built with a firm 90D high-density foam, providing superior support. For optimal comfort, we recommend a thickness of 3-4 inches. This thickness ensures that you won't feel the chair beneath. The appropriate thickness of the cushion depends on the user's weight: we recommended to use thicker cushions.

At Rulaer, customer payment security is our top priority. We have partnered with Shopify and utilize Shopify Payments to safeguard customer information. Our security measures include PCI DSS compliance, data encryption, fraud detection, 3D Secure authentication, and regular security updates. We support a wide range of payment methods, including Apple Pay, Google Pay, Shop Pay, PayPal, Visa, Mastercard, American Express, and Discover.

Every custom cushion is one-of-a-kind, made just for you. Once we get your exact measurements and specifications, it usually takes about 3-4 weeks to create your dream cushions and ship them from our workshop. we will update the tracking detail to you ASAP. Track Order

Need it faster? Choose our Rush Delivery service for a quick turnaround. With Rush Delivery, we'll prioritize your order and get it to you in just 2 weeks from when you place it.

Cost Savings

One of Rulaer's core values is to provide our customers with a satisfying experience and quality products at a reasonable price. To achieve this, we focus on cost-efficiency measures to reduce expenses. The savings generated from these efforts are then passed on to our customers in the form of competitive pricing.

For our outdoor waterproof fabric, we recommend a simple wipe down with a towel. Please avoid machine washing as this can damage the fabric's surface structure and compromise its waterproof properties. Indoor fabrics can be machine washed, but please avoid soaking them in hot water, as this may affect the color.