Return and Refund Policy

We are committed to providing you with the best quality products and services.We want you to love what you’ve purchased! But if you’re not 100% satisfied, we've made the return and refund process super easy!
All of our products come with a 14 natural days return and exchange guarantee.
Exchange Request:
If your received the products which are not fit, and would like to exchange it, please follow these steps.
1. Please keep your item keep clean and not to be used or damaged.
2. Contact us by an email within 14 natural days after receiving the item, describing your needs and attaching your order information.
3. We will confirm your exchange qualifications, and provide you with a exchange address. You must return the package to our designated return address. If you return the goods without authorization, we will not be responsible for the rejection, loss, damage, etc. of the package.
4. Please allow us 5 working days processing time to inspect and process an exchange. Our factory manager will inspect each returned item.
5. After inspection, your exchanged products will be shipped in 2 working days.
 
Return and refund Request:
If your received the products which are not like, and would like to return it, please follow these steps.
1. Please keep your item keep clean and not to be used or damaged. Returns can only be accepted on products that are unopened, unused, in good condition or with the label still attached to the package.
2. Contact us by an email within 14 natural days after receiving the item, describing your needs and attaching your order information.
3. We will confirm your return qualifications, and provide you with a return address. You must return the package to our designated return address. If you return the goods without authorization, we will not be responsible for the rejection, loss, damage, etc. of the package.
4. Our factory manager will inspect your returned item in 5 working days. After inspection, your refunds will return your original payment method or store balance within 2-3 working days.
 
If you would like to return and refund an unshipped item, please follow the steps below.
1. Contact us by an email immediately, describing your needs and attaching your order information.
3. We will confirm your return qualifications, and send you an email to confirm your cancelation.
4. Your refunds will return your original payment method or store balance within 2-3 working days.
 
Exchange or Return handling fees
Customers do not need to bear exchange or return handling fees. Shipping costs are as follows.

Exchange or Return Shipping costs
We will undertaken the return postage on the below reasons:
(1) Our quality issues, and buyer needs to provide pictures or video to illustrate the problem, and we will undertaken return postage.
(2) We sent the wrong goods for the customers, and we will undertaken return postage.
Customers will undertaken the return postage on the below resons:
(1) You bought the wrong thing, return postage will be borne by the buyer.
(2) You don't want the products suddenly, return postage is at the buyer’s expense.
Shipping Lost:
We only use USPS, UPS, FEDEX top service shipping companies. If any item or package is missing, please perform the following steps.
(1) Send an email to tell us your order numbers, logistics order number.
(2) We will work with the carrier to locate your items, approximately 2-7 working days. If your shipment is located, we will proceed with delivery to your location.
 
Shipping damaged or broken:
(1) Please do not sign for any damaged packages. If you notice that the package is broken, please have the delivery person file a shipping damage claim immediately, and note it clearly on the delivery receipt before signing for it.
(2) Take photos of damaged items and packaging, and save the damaged packaging material for inspection, and write down the shipping box numbers.
(3) Keep a copy of your delivery receipt.
(4) Contact us an email for your order information, damaged photos, and shipping box numbers within 2 working days. And we will help you get the compensation from the shipping company as soon as possible.

RULAER COMMERCE INC
Email: support@rulaercushion.com
Phone: +1(307) 381-8189
Address: 32 N Gould Street, Sheridan, Wyoming 82801, United States