Shipping Policy
In order to keep shipping costs as low as possible and to provide you with the best possible service, here are some tips for online checkout.
(1) Make sure your shipping address is correct.
(2) Businesses operating outside of a residence will be considered a residential address and any delivery charges will be charged as such.
(3) When placing an order online, provide an accurate phone number. If something goes wrong with your shipment, we need the best way to get in touch with you. The courier company will usually call ahead to confirm that someone will be at your location to accept the delivery. If the carrier cannot reach you, they may not be able to deliver your shipment.
Processing time:
All orders will be processed within 1-3 working days and handed over to the factory. Our products are sold to Australia, Canada, France, Germany, Ireland, United Kingdom, United States. If your delivery time falls within the holiday season, please add an extra day for delivery. Please check the following table.
Shipping Rates:
We ship to worldwide, all the countries. We have two factory addresses. The warehouse where each product is stored is different. Please refer to the time marked on the product details page. Please refer to the table below for the logistics methods and times of the two warehouses.
Product Types | Shipping Methods | Processing Time | Transport Time | Delivery Time | Order Amounts | Shipping Rates |
Warehouse A | Express | 1-3 Working days | 2-3 Working days | 3-6 Working days | <$100 | $15 |
Warehous A | Express |
1-3 Working days |
2-3 Working days | 3-6 Working days | ≥$100 | $0 |
Warehouse B | Standard | 1-3 Working days | 5-8 Working days | 6-11 Working days | <$100 | $15 |
Warehouse B | Standard |
1-3 Working days |
5-8 Working days | 6-11 Working days | ≥$100 | $0 |
The logistics carriers we cooperate with include: USPS, FedEx, DHL, Express, UPS®.
Check your order and shipment
To confirm your order and track your shipment, please follow the steps below:
(1) Once your order has been shipped, we will send you a confirmation email containing your tracking number.
OR Visit our website and go to the "Track Your Order" page.
OR Quick link: https://rulaer.net/pages/track-your-order
(2) Enter your tracking number in the designated field and click “Track”.
(3) You will be directed to a page that displays your order details and tracking information, including the delivery status of your shipment.
If you encounter any issues with tracking your shipment, please don't hesitate to contact our customer service team for assistance.
Multiple packages:
We will ship your order,and because the packages are too large and too many, sometimes you may receive more than one shipment, but we will not charge you more.
Warehouse Address A:
14410 Best Avenue, Santa Fe Springs, CA 90670
Warehouse Address B:
Baiyi Garments, No. 7100, Minzhu Street, Economic Development Zone, Hanting District, Weifang City, Shandong Province, China
RULAER COMMERCE INC
Email: support@rulaercushion.com
Phone: +1(307) 381-8189
Address: 32 N Gould Street, Sheridan, Wyoming 82801, United States